Finger Lakes Visitors Connection Staff
Valerie Knoblauch, President and CEO
Valerie was hired as the first director of tourism for Ontario County in 1984. Her previous experience included tour guide responsibilities and public relations manager at Gold Seal Vineyards in Hammondsport.
Valerie has a degree in English Education from State University College at Oswego and a Masters Degree in Business Administration from Rochester Institute of Technology. Valerie also holds the CTP designation from the National Tour Association. She has taught on the adjunct faculty at local colleges and guest lectured at a variety of institutions including New York University. She is a current member of the New York State Tourism Industry Association Executive Committee and past board member of the Travel Industry Association of America.
Valerie has authored several articles on travel and tourism issues, and has published the Ontario County Pictorial History Book. She is often a speaker at the national level on strategic planning, destination management, and marketing.
You may contact Valerie if you have further questions on these topics:
- Government Relations
- Board Relations and Management
- I LOVE NY and New York State Office of Economic Development
- House Management/Hospitality Events
- NYS Matching Funds and Explore NY Grant Program
- Product Development
- Industry Awards and Recognition
- Tourism Economic Development
- Ontario County Tourism Statistics and Analysis
Email Valerie at: Valerie@VisitFingerLakes.com
or call her at (585) 394-3915 x101
David Lee, Marketing Operations Manager
David Lee brings frontline and digital/IT experience to Finger Lakes Visitors Connection from his previous employer, The Inn on the Lake in Canandaigua. He is a graduate of the Finger Lakes Community College Hotel program and is obtaining an additional degree in Information Technology from FLCC. David’s focus at FLVC is making sure that the visitor experience and expectations are “exceeded” with quality delivery. He utilizes his technical skills to collect important data which helps in the development and growth of our tourism industry and a comprehensive understanding of our market opportunities. David is a father, and enjoys sharing his passion for the Finger Lakes with his family. He has varied interests including fishing, cooking, hiking and lots of computer stuff. But, if you are looking for him in the good weather – check out the local links. He’s an avid golfer.
You may contact David if you have further questions on these topics:
- Website Management
- Digital Marketing
- Social and Digital Media (Photos, Videos)
- Google Analytics
- Tourism Market Research and Statistics
- Product Inventory
- Packaging & Events
- Technical Support
- Extranet (Partner Portal)
Email David at: David@VisitFingerLakes.com
Or call him at (585) 394-3915 x107
Karen Miltner, Chief Content Officer and Public Relations Manager
Karen joined the Finger Lakes Visitors Connection staff in the spring of 2015. She brings to the job nearly two decades of journalism experience, as well as years of working in professional restaurant and catering kitchens.
Karen’s focus at FLVC is to help travel writers, photographers and videographers seek out the best and most unique stories about the region. She is also responsible for creating content for FLVC communications across multiple platforms, providing the media with tourism-related information and news and developing FLVC marketing programs and strategies.
Off the clock, she is on a quest to ride her bike on every street and road in Ontario County.
You may contact Karen if you have further questions on these topics:
- FAM tours
- Ontario County tourism information and news (for media)
- Media hosting request forms
Email Karen at Karen@visitfingerlakes.com.
Or call her at (585) 394-3915 x106
Carol Hicks, Executive Assistant and Office Manager
Carol joined the Visitors Connection team in December of 2013. Before entering the world of tourism, Carol worked at Crane’s Automotive Services, Inc. in Honeoye Falls in the role of Office Manager and Title Clerk. She assisted in automotive sales and service, and helped to manage the day to day operations of the business. Prior to her career at Crane’s, she was the manager of the Naples Hotel in Naples. At Finger Lakes Visitors Connection, she is responsible for clerical and administrative support to the Board of Directors and the President. As Office Manager, Carol is responsible for helping to maintain a safe, productive work environment at FLVC. When Carol's not helping market Ontario County to visitors, she's hiking the trails of the Finger Lakes with her dog, Shadow!
You may contact Carol if you have further questions on these topics:
- Meeting Scheduling
- Office Management
- Board of Directors
- Marketing Materials
- Event Information and 3rd Party Seeding
- Web Site Content and Listings
Email Carol at: Carol@VisitFingerLakes.com
Or call her at (585) 394-3915 x100
Jake Banas, Visitor Services and Marketing Assistant
Jake officially joined the Finger Lakes Visitors Connection staff in June 2015 shortly after completing a degree in English and organizational communication at Keuka College. This is his first professional position, though he has completed public relations internships with both Albany Medical Center and Finger Lakes Health. Jake is a certified EMT and enjoys helping others in their time of need, especially when that need is one for information on the Finger Lakes!
You may contact Jake if you have further questions on these topics:
- Visitor Services
- Brochure Distribution
- Industry and frontline training and inspiration
- FLVC Microsite “tending”
- Canandaigua Wine Trail
Email Jake at: Jake@VisitFingerLakes.com
Or call him at (585) 394-3915
Board of Directors
Members of our Board of Directors complete a self-evaluation annually.
John Brahm III