What Reopening Means for You

As we prepare to welcome you back to Ontario County and the Finger Lakes region, we are committed to providing the authentically friendly #FLXperience you’ve come to expect and love, as well as a safe environment that aligns with state protocols to prevent the spread of COVID-19. Our business community is working closely with local government to redefine cleaning and safety standards throughout the county, while still providing a rejuvenating oasis for our visitors.

The businesses of Ontario County are setting the standard for cleanliness, from restaurants and retail shops to wineries, hotels, and more.

• Operating at 50% capacity indoors, and outdoor space at least 6 feet apart
• Masks are required unless you are seated
• Many spots are requiring reservations, particularly for tastings. Refer to your specific winery or brewery for its exact specifications
• A food purchase is required with each alcoholic beverage purchased – this is a New York State requirement, not the establishment
• Safety plans are available online or by request in person
• Continuous sanitization will be taking place
• All employees will be wearing face masks and other PPE during your entire stay

• Review all specific protocols in your confirmation email
• Refer to on-premise signage for additional safety precautions
• All employees will be wearing PPE during the entirety of your stay
• Increased sanitization will be occurring throughout the property
• Safety plans will be available online or by request in-person
• Layout of the property may be different than a previous experience to ensure the 6 feet of distance between parties
• Masks are required when out of your personal room
• Some amenities, including the fitness center and pool, may be closed to ensure maximum safety

• Restaurants are operating at 75% capacity indoors, and outdoor dining with tables at least 6 feet apart
• Masks are required unless you are seated at your table
• Most restaurants are requiring reservations in advance to properly serve your party. In your confirmation email or phone call, take note of any policies
• Refer to posted signage at the restaurant for any of its specific policies and procedures
• Employees will be wearing face masks during the entirety of your meal
• Continuous sanitization will be happening on all dining surfaces between parties
• Safety plans are available online or by request in person

• Shops are offering in-person, in-person by appointment and curbside pickup-only experiences. Refer to the specific store’s plan for more information.
• Signage will be posted at the entrance with all relevant procedures and protocols
• Hand sanitizer will be available throughout the store
• Masks are available at the front door for any patrons who forgot theirs
• Stores are required to limit the amount of patrons’ dependent on square footage
• Customer and employee touchpoints will be regularly sanitized
• Safety plans are available online or in-person upon request

• No group larger than 50 may gather
• When within 6 feet of someone other than in your party, masks are required
• Stay further than 6 feet away from others
• Playgrounds and other visitor outdoor touchpoints will be regularly sanitized, if open. Refer to safety plan online for more information
• Open swimming areas will be operating at a reduced capacity