What Reopening Means for You

Copy of Community PromiseAs we prepare to welcome you back to Ontario County and the Finger Lakes region, we are committed to providing the authentically friendly #FLXperience you’ve come to expect and love, as well as a safe environment that aligns with state protocols to prevent the spread of COVID-19. Our business community is working closely with local government to redefine cleaning and safety standards throughout the county, while still providing a rejuvenating oasis for our visitors.

The businesses of Ontario County are setting the standard for cleanliness, from restaurants and retail shops to wineries, hotels, and more.

WINERIES, BREWERIES & TASTING ROOMS
Protocols to Ensure a #VisitConfidently Experience:
  • Operating at 50% capacity indoors, and outdoor space at least 6 feet apart
  • Masks are required unless you are seated
  • Many spots are requiring reservations, particularly for tastings. Refer to your specific winery or brewery for its exact specifications
  • A food purchase is required with each alcoholic beverage purchased – this is a New York State requirement, not the establishment
  • Safety plans are available online or by request in person
  • Continuous sanitization will be taking place
  • All employees will be wearing face masks and other PPE during your entire stay
HOTELS
Protocols to Ensure a #VisitConfidently Experience:
  • Review all specific protocols in your confirmation email
  • Refer to on-premise signage for additional safety precautions
  • All employees will be wearing PPE during the entirety of your stay
  • Increased sanitization will be occurring throughout the property
  • Safety plans will be available online or by request in-person
  • Layout of the property may be different than a previous experience to ensure the 6 feet of distance between parties
  • Masks are required when out of your personal room
  • Some amenities, including the fitness center and pool, may be closed to ensure maximum safety
RESTAURANTS
Protocols to Ensure a #VisitConfidently Experience:
  • Restaurants are operating at 50% capacity indoors, and outdoor dining with tables at least 6 feet apart
  • Masks are required unless you are seated at your table
  • Most restaurants are requiring reservations in advance to properly serve your party. In your confirmation email or phone call, take note of any policies
  • Refer to posted signage at the restaurant for any of its specific policies and procedures
  • Employees will be wearing face masks during the entirety of your meal
  • Continuous sanitization will be happening on all dining surfaces between parties
  • Safety plans are available online or by request in person
SHOPPING
Protocols to ensure a #VisitConfidently Experience:
  • Shops are offering in-person, in-person by appointment and curbside pickup-only experiences. Refer to the specific store’s plan for more information.
  • Signage will be posted at the entrance with all relevant procedures and protocols
  • Hand sanitizer will be available throughout the store
  • Masks are available at the front door for any patrons who forgot theirs
  • Stores are required to limit the amount of patrons’ dependent on square footage
  • Customer and employee touchpoints will be regularly sanitized
  • Safety plans are available online or in-person upon request
OUTDOORS
Protocols to ensure a #VisitConfidently Experience:
  • No group larger than 50 may gather
  • When within 6 feet of someone other than in your party, masks are required
  • Stay further than 6 feet away from others
  • Playgrounds and other visitor outdoor touchpoints will be regularly sanitized, if open. Refer to safety plan online for more information
  • Open swimming areas will be operating at a reduced capacity